Privacy Policy

1. Introduction

ECHO360 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our agency assessment platform (the "Service").

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Name and email address
• Company/organization affiliation
• Survey responses and feedback
• Communications with us

2.2 Automatically Collected Information

When you access our Service, we may automatically collect:

• Log data (IP address, browser type, pages visited)
• Device information
• Usage data and analytics

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Send survey invitations and reminders
• Generate assessment reports and analytics
• Communicate with you about the Service
• Ensure security and prevent fraud
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Your Organization: Survey responses and assessment data are shared with authorized personnel within your organization
• Service Providers: We use third-party service providers (email delivery, database hosting) who have access to your information only to perform services on our behalf
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: In connection with any merger, sale, or acquisition of all or a portion of our business

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Survey data and responses are retained for the duration of the business relationship with your organization.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information (subject to legal obligations)
• Objection to or restriction of processing
• Data portability

To exercise these rights, please contact us at info@echo360.app.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. Our servers are located in New York, USA. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

12. Third-Party Services

Our Service uses the following third-party services:

• Mailgun: For email delivery services
• MongoDB: For database storage
• DigitalOcean: For server hosting (New York, USA)

These services have their own privacy policies governing their use of your information.